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AEOP capability

Intent Fulfillment Engine

Natural-language and API intents resolved via capabilities — not request ticket aging.

Fulfillment is outcome-centric; queues are an implementation detail, not the UX spine. · API module: Service Request Management

Entities

  • ServiceCatalogItem

    Offerings with category + optional WorkflowDefinition.

    elitsm_service_catalog_items

  • ServiceRequest

    Requester, status, aiParsedIntent JSON, fulfillment link.

    elitsm_service_requests

  • FulfillmentTask

    Step audit trail for automation/RPA.

    elitsm_fulfillment_tasks