ELITSM — Plug-and-play setup + with OpenAI auto tenent setup + SSO logins + RAG+AI+Agentic

Operational brain + frictionless ITIL

This console pairs event-driven, graph-grounded, agent-executable operations with ready-to-run ITIL modules (incidents, problems, change, assets, SLAs). Primary AEOP surfaces are command (multi-agent AEOP when OpenAI-compatible credentials are configured for the tenant or globally on the API), the AI setup chatbot for tenant / OpenAI / SSO / RAG, intelligence map, and autonomy transparency; structured service management lives under ITIL setup and the ITIL routes in the nav.

ELITSM is built for teams that want ITIL discipline without legacy ITSM drag: fast onboarding, integrated automation, and an ops brain that augments agents instead of burying them in tool complexity.

Detection

Streaming observability and anomaly-shaped signals — no manual ticket as the default entry.

Decision

Risk-aware reasoning and RCA cognition over the live graph — not workflow stages.

Execution

Agent-style automation and self-healing hooks — transparency via the autonomy log.

Service desk

Core ITIL (lean) in the nav matches blueprint §4 only (incident, service request, change, asset). Help hub hosts the full numbered spec §1–§12. Extended capabilities (problem, SLA, release, knowledge) sit outside the lean MVP.

Help hub

Enter the brain

Conversational command Intelligence map Autonomy log Crawl4AI fetch Live signals

Governance fabric

Support onboarding Assignment groups Distribution lists Notification center Event stream ITIL setup

ITIL surfaces (incidents, problems, changes, SLA, requests, releases, knowledge, assets) plus groups, DLs, and dispatch share one event backbone — automation-first, without losing structured service management.