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ITIL · Problem management

Root-cause cognition & pattern clusters

AI-clustered problem blobs, RCA graph placeholder, and known-error shelf — no Kanban. Platform tab holds schema and API catalog.

Problem cognition

Clustered incident intelligence

AI-shaped clusters by correlation pattern (not Kanban). Root-cause graph is a live narrative over recurring signals.

AI cluster blobs

Problems grouped by pattern / signature affinity

  • No problem rows. Configure API credentials.

Root cause graph (preview)

Symptom → CI → change windows — graph-backed

Connect graph APIs and CMDB edges to render force-directed RCA. Use Intelligence map for structural context.

Known error shelf

Problems in KNOWN_ERROR / RESOLVED states

  • No known-error or resolved problems in this slice.