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ITIL · Incident management

Disturbance intelligence — live stream, not tickets

Real-time river of incidents with SLA arcs, severity heat, assignment load, and dispatch intent. Switch to the platform tab for REST entities and Kafka-style events.

Incident intelligence

Live disturbance stream

Real-time river of incidents — severity heat, SLA consumption, assignment groups, and dispatch intent. Not a ticket grid.

Severity × service heat

Density = open incidents in scope

P1
P2
P3
P4
All

SLA risk pulse

Instances approaching breach window

  • No at-risk or breached SLA rows in this window.

Notification dispatch (recent)

QUEUED / intent log

    Assignment load

    Groups with active incidents

    No team assignments in this dataset.

    Incident stream

    Newest first · click for AI context

    • Connect tenant + key, then refresh.