ELITSM — ITIL 4 operations intelligence

ELITSM · ITIL 4

Operations intelligence

Stream · graph · SLA · AI — not ticket queues.

AI & control

Brain home AI command center Intelligence map Autonomy transparency log Live operational signals

ITIL intelligence

Incidents Problems Changes SLA intelligence Service requests Releases Knowledge Assets / CMDB

Governance fabric

Support onboarding engine Assignment groups Distribution lists Notification center Event stream console

Configure API + tenant in the strip. ⌘K opens the route palette.

Home AI Map Log Sig Inc Prb Chg SLA SR Rel Kb CI Onb Grp DL Ntf Evt

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⌘K

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AI insights & actions

Select an item in the canvas or use the command center. Contextual reasoning, evidence, and one-click automations appear here.